Q. How old and what condition are our motorcycles?
A. We are adding new bikes to the fleet each year with the majority being under 5 years old. All our rental motorcycles are maintained by qualified motorcycle mechanics and are New Zealand Government Transport certified for rental vehicles. All bikes are fully stripped down over the winter and fully prepared for the summer season.
A. Yes, we are happy for our bikes to be taken on gravel roads, this dose not void your insurance, (exception: Skippers Canyon, 90mile Beach, or any beach). Not all our models of bikes are good on gravel, please discuss with us your intended journey so we can help make the right decision on what bike you need to hire. The tyres are designed for 80% road and 20% of road. They are not full trail bikes.
Q. What riding gear do I bring?
A. Bring warm waterproof gear and boots and helmet. Although you will most likely be riding in the summer we are an island and the weather can be very changeable. We do have a limited amount of riding gear available for hire.
Q. What do we need?
A. Passport and visa. You will need to check with your travel agent as to what is needed for entry to New Zealand.
Q. What happens if I have a breakdown/accident?
A. We do our best with preventative maintenance to ensure you have a trouble free ride. If you do have a puncture, chain requiring adjustment, oil top up etc you will need to arrange this, yourself. If you do breakdown in the first instance we will direct you to the closest motorcycle repair shop or arrange pick up by AA. Our AA covers you up to $200.00 of assistance, if you are out in the middle of no where adventure riding, you will have to pay the difference in the cost. In the event of a major mechanical breakdown, our policy is to have a replacement bike to you with in 24 hours South Island (48 hours North Island). Default or damage: Kiwi Motorcycle rentals [the owner] shall have the right to terminate the tour of any person or persons and take immediate possession of the motorcycle if the hirer fails to comply with any of the terms of the rental agreement, or if the motorcycle is damaged. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this agreement or otherwise. If you damage the bike and it is un-rideable, that is the end of your hire. If you wish to continue riding, you will need to hire another bike (another hire agreement) and another accident bond will be required.
Q. How much is the deposit?
A. 20% deposit is all that is required when you book a motorcycle. Our confirmed receipt of this will secure your booking. The remainder of the costs are payable prior to the commencement of your rental when you pick up the bike. If you have booked a tour payment for motorcycle, accommodation and any activities bookings we have made on your behalf are to be paid 30 days prior to bike pick up.
Q. What if I can't come after I have booked?
A. You can cancel up to 60 days before your hire start date with no fee. If you cancel less than 59 day prior to bike hire, there will be no refund, we will do all we can to cancel accommodation/activities bookings. No refund for early return of your motorcycle.
Q. What is GST?
A. Goods and services tax (GST), is a sales tax which is currently 15%. GST is included in all prices. All our prices include GST
Q. How do I know I will get the bike of my choice?
A. Once we have confirmed your booking, we will guarantee you the motorcycle type that you have selected. Should there be a change due to unforeseen circumstances (such as the previous hirer damaging the bike) we will advise you in advance so that you may select another motorcycle or make alternative arrangements.
Q. What if I want to drop off/pick up in Auckland/Christchurch?
A. We are based near Christchurch in the South Island. Most of our bikes are located at our depot in Leithfield (35 min drive North of the Airport). We are happy to arrange a complimentary pick up service from your hotel or the airport. Most of our customers pick up and drop off their bikes in Leithfield. However it is also possible to arrange pick up and/or drop off in Auckland. A one way fee of $500.00 applies if you are hiring a bike for 14 days or less and dropping off or picking up in Auckland.
Q. What insurance cover is on the bikes?
A. Comprehensive accident insurance is provided as part of the rental rate. This covers damage to the motorcycle and any third party, such as another vehicle you unfortunately collide with, as well as theft and fire. Medical insurance for you [the rider] is not included. In New Zealand road accidents and any injuries you sustain are covered by the government's excellent Accident Compensation system. This covers hospital and other medical costs arising from injuries and avoids the need to sue another party to recover medical costs, but does NOT cover other consequential costs. We recommend that you arrange comprehensive travel insurance to cover these potential extras. In the event of an accident you are liable for the first $2,500.00/$3500.00 (depending on which bike you hire) $5000.00 for 21--25 years old . which represents our insurance excess payable on any claim (including accidents).
Q. Can I pay extra to reduce the excess payment?
A. No we do not have this facility for a collision damage waver.
Q. What if I want to go home early?
A. If you choose to finish your hire early/changing your travel plans, we are unable to refund the unused portion of the rental.
Q. Speeding tickets/fines/traffic infringement notices?
A. If you are caught speeding by the Police, and issued with a Traffic Infringement Notice you are required to pay the fine at a bank within 28 days. If the speeding ticket arises from a speed camera it is the vehicle's owner that is fined. As part of your rental agreement you authorise us to forward your contact details to the police, for any speed camera fines which may arrive in the post after you've left the country. We will contact you for payment first.
Q. What age do I have to be?
A. Most overseas licence are valid for use in New Zealand and the same restrictions apply as the country of origin. Riders must be 21 years of age or over and have at least one years’ riding experience. Insurance excess for under 25 years of age is $5000.00. Licenses must have a motorcycle endorsement. If your license does not have a motorcycle endorsement, an international driving permit will be required. Riders must be at least 21 years of age. This is driven by our insurance policy. We are strictly obliged to enforce this minimum age. Road Safety and Compliance with New Zealand Road Laws are a condition of hire that all riders agree to ride in a safe and considerate manner and to abide by New Zealand road laws at all times, including the observance of speed limits and parking restrictions. When you sign the rental agreement you are contracting to do this. For overseas visitors it is a good idea to gain an understanding of New Zealand's road laws prior to arriving. We cover this in our pre-ride briefing, however you may like to visit this helpful website to forearm yourself! http://www.nzta.govt.nz/traffic/index.html
Q. What responsibilities do Kiwi Motorcycles have?
A. Kiwi Motorcycle Rentals does not assume responsibility for bodily injury nor for any damage or loss to personal effects. Kiwi Motorcycle Rentals is responsible for providing the services listed in the tour descriptions, supplying a motorcycle in good mechanical condition with current registration and certificate of fitness as required by the New Zealand Government and Land Transport Safety Authority for rental vehicles. We are not responsible, nor liable for speeding and or parking fines issued to customers by the authorities, weather, acts of God, nor any other circumstances beyond its control. Kiwi Motorcycle Rentals is not responsible or liable for delay, loss, damage or injury to persons or property and illness incurred during their stay in connection with or relating to the supply or omission of air, sea, land transportation services or of accommodation, meals, facilities, entertainment or other services provided to us.