Frequently Asked Questions

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Frequently Asked Questions and Answers about our rentals

How old and what condition are our motorcycles?  We are adding new bikes to the fleet each year with the majority being under 5 years old.  All our rental motorcycles are maintained by our qualified motorcycle mechanics and are New Zealand Government Transport certified for rental vehicles.  All bikes are fully stripped down over the winter and fully prepared for the summer season.  Each bike goes through either our Auckland or Christchurch workshop for a full safety check, service and test ride, when they return from hire to prepare them for the next hire.
Can I ride on gravel/shingle roads? Yes, we are happy for our bikes to be taken on gravel roads, this does not void your insurance, (exception: 90 mile Beach, or any beach).  Not all our models of bikes are good on gravel, please discuss with us your intended journey so we can help make the right decision on what bike or tyres you need.  The tyres are designed for 80% road and 20% off road.  They are not full trail bikes.
What riding gear do I bring? Bring warm waterproof gear, armoured pants and jacket, boots and helmet.  Although you will most likely be riding in the summer we are an island and the weather can be very changeable. We do have a limited amount of good used riding gear available for hire.
What size panniers and top boxes are on my bike? Our bikes come with different sized panniers.  Yamaha genuine 22ltr, Givi 40 ltr, Trekker 33-37 ltr and BMW genuine 20-40 ltr expandable panniers.  The top boxes range from 36 ltr to 45ltr.  We do not have any pannier inner bags.  For more information as to what specific panniers and top boxes are on your bike, please Email us.
What type of GPS do you have for hire?  We use Tomtom GPS.  You are more than welcome to bring your own GPS and mounts to secure to the bike before leaving our depots.  Some of our BMW range of bikes have the BMW GPS cradles installed.  Email us to check what your bike has. 
What documentation do we need to get into New Zealand? Passport and visa.  You will need to check with your travel agent as to what is needed for entry to New Zealand.  Click here for more information
What happens if we have a breakdown? We do our best with preventative maintenance to ensure you have a trouble free ride.  If you do have a puncture, chain requiring adjustment, oil top up etc you will need to arrange this yourself.  We recommend that you take the bike to a local motorcycle workshop.  If you require assistance we are only a phone call away.  If you do breakdown in the first instance we will direct you to the closest motorcycle repair shop or arrange pick up by AA.  Our AA insurance covers you up to $100.00 of assistance, if you are out in the middle of nowhere adventure riding, you will have to pay the difference in the cost.  In the event of a major mechanical breakdown, our aim is to have a replacement bike to you within 24 hours. 
Default or damage: Kiwi Motorcycle rentals [the owner] shall have the right to terminate the tour of any person or persons and take immediate possession of the motorcycle if the hirer fails to comply with any of the terms of the rental agreement, or if the motorcycle is damaged.  The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this agreement or otherwise. 
If you damage the bike and it is un-rideable, that is the end of your hire.  If you wish to continue riding, you will need to hire another bike (another hire agreement) and another bond/insurance excess will be required.  Kiwi Motorcycle Rentals retain the right to refuse a second hire if we deem the hire to be of too high risk.  For our full downloadable rental agreement please click here
How Much is the Deposit? Bike Hire:  A 20% deposit is all that is required when you book a motorcycle.  Our confirmed receipt of this will secure your booking. The remainder of the costs are payable prior to the commencement of your rental when you pick up the bike. 
Self Guided Tours: A 50% deposit is required for our self guided tour bookings, with full payment for the booking to be paid 30 days prior to commencement of your booking.
What if I can't come after I have booked? Bike hire: you can cancel up to 30 days before your hire start date with a refund of your deposit less administration/bank fees.   If you cancel less than 29 day prior to bike hire, there will be no refund.  No refund for early return of your motorcycle.
Self Guided Tours:  If cancelled 30+ days prior to your tour we will refund 50% of the deposit.  If you cancel less than 29 days prior to the tour, there will be no refund. 
What is GST? Goods and services tax (GST), is a sales tax which is currently 15%. GST is included in all prices.  All our prices include GST
How do I know I will get the bike of my choice? Once we have confirmed your booking, we will guarantee you the motorcycle type that you have selected. Should there be a change due to unforeseen circumstances (such as the previous hirer damaging the bike) we will advise you in advance so that you may select another motorcycle or make alternative arrangements.
What if I want to drop off in Auckland or Christchurch? We have two depot locations, Auckland and Christchurch.  We are happy to arrange a complimentary pick up service from your hotel or the airport.  A one way fee of $500.00 applies if you are hiring a bike for 14 days or less.  Both of our depots are only 40 minutes away from the Auckland and Christchurch Airports. 
What Insurance cover is on the bikes? Comprehensive accident insurance is provided as part of the rental rate. This covers damage to the motorcycle and any third party, such as another vehicle you unfortunately collide with, as well as theft and fire. Medical insurance for you [the rider] is not included.  In New Zealand road accidents and any injuries you sustain are covered by the government's excellent Accident Compensation system.  This covers hospital and other medical costs arising from injuries and avoids the need to sue another party to recover medical costs, but does not cover other consequential costs.  We recommend that you arrange comprehensive travel insurance to cover these potential extras.  In the event of an accident you are liable for the first $2,500.00/$3500.00 (depending on which bike you hire) $5000.00 for 21--25 years old . which represents our insurance excess payable on any claim (including accidents).
Can I pay extra to reduce the excess payment? Yes, you can pay $30 extra per day, reduced excess dependant on make and model of bike.  Please email for more details. 
What if I want to go home early?  If you choose to finish your hire early/changing your travel plans, we are unable to refund the unused portion of the rental.
Speeding Tickets & Fines Traffic Infringement notices? If you are caught speeding by the Police, and issued with a Traffic Infringement Notice you are required to pay the fine at a bank within 28 days.  If the speeding ticket arises from a speed camera it is the vehicle's owner that is fined.  As part of your rental agreement you authorise us to forward your contact details to the police, for any speed camera fines which may arrive in the post after you've left the country.  We will contact you for payment first.
How old do I have to be to hire off Kiwi Motorcycle Rentals? Most overseas licence are valid for use in New Zealand and the same restrictions apply as the country of origin.  Riders must be 21 years of age or over and have at least one years’ riding experience. Insurance excess for under 25 years of age is $5000.00, this amount is driven by our insurance policy.  Licenses must have a motorcycle endorsement.  If your license does not have a motorcycle endorsement, an international driving permit will be required.  We are strictly obliged to enforce this minimum age.  Road Safety and Compliance with New Zealand Road Laws are a condition of hire that all riders agree to ride in a safe and considerate manner and to abide by New Zealand road laws at all times, including the observance of speed limits and parking restrictions.  When you sign the rental agreement you are contracting to do this.  For overseas visitors it is a good idea to gain an understanding of New Zealand's road laws prior to arriving.   We cover this in our pre-ride briefing, however you may like to visit this helpful website to forearm yourself.  
What response ability dose Kiwi Motorcycle Rentals have? Kiwi Motorcycle Rentals does not assume responsibility for bodily injury nor for any damage or loss to personal effects.  Kiwi Motorcycle Rentals is responsible for providing the services listed in the tour descriptions, supplying a motorcycle in good mechanical condition with current registration and certificate of fitness as required by the New Zealand Government and Land Transport Safety Authority for rental vehicles.  We are not responsible, nor liable for speeding and or parking fines issued to customers by the authorities, weather, acts of God, nor any other circumstances beyond its control. Kiwi Motorcycle Rentals is not responsible or liable for delay, loss, damage or injury to persons or property and illness incurred during their stay in connection with or relating to the supply or omission of air, sea, land transportation services or of accommodation, meals, facilities, entertainment or other services provided to us.
 

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